IME International - REMITTANCE PROCESS

Remittance Sending Procedures

The sender goes to the nearest IME branches or appointed agents to send monies.

The sender will have to complete the Remittance send form with details of the sender’s name and address , beneficiary name and address, payment amount, telephone number of the sender and receiver, citizenship or passport number or identification document number of the sender and receiver (if applicable).

The information provided by the sender is verified and keyed into the the imeremit system. The system automatically generates a unique eleven digit code number – IME control number (ICN) which will be provided to the sender. The sender needs to transmit the ICN to the beneficiary.

Remittance Receiving Procedures

The receiver goes to the nearest IME branches of appointed agents to receive monies.

The receiver presents the ICN and fill up “to receive form” available in the payout counter by providing the receiver’s name and address, remitter’s name, address , remitter’s name, address, phone number, relationship with the remitter, ICN number and expected amount of remittance. The IME payout agent must retain a photocopy of the identification and payment claim form duly signed by the receiver.

The receiver must present original Official Identity card or passport or driver’s license or other photo bearing identification paper recognized by the receiving country.

The information provided will be input into the imeremit system and if the details furnished by the receiver match with that available in the data then cash will be paid to the receiver.

Transaction Cancellation

In case of cancellation, it is only possible if the remittance amount has not been disbursed and confirmation is obtained from the IME payout agent.